Report a Repair
Book or amend non-urgent repairs online, choose a convenient appointment, and see which repairs you or Eastlight are responsible for.
East of England Community Housing
Homes where people thrive, communities that connect.
Welcome to Eastlight Community Homes. Manage your home seamlessly on-the-go, report non-urgent repairs, check your account, or discover opportunities to shape our neighbourhood decisions.
Instant 24/7 portal booking
14,000+ homes supported
Resident-led decisions
Online Resident Hub
Quick Self-Service & Home Management
Access the services you need in seconds. Log in to your My Eastlight account, manage appointments, pay rent, or request home support.
Rent & Service Charges
Check your balance in real-time, set up a direct debit, make secure one-off payments, or learn how your building service charges work.
My Tenancy & Team
Find your dedicated Neighbourhood Lead, update household details, manage moving in or out, and access aids & adaptations guidance.
Home & Building Safety
Report damp and mould concerns immediately. Learn about fire safety in communal blocks, gas servicing, and emergency procedures.
Find a Home
Explore affordable rented homes, Shared Ownership developments across Essex, mutual exchanges, garages, and older person housing.
Extra Support & Welfare
Confidential help with the cost of living, welfare benefits, safeguarding, domestic abuse assistance, and anti-social behaviour support.
My Eastlight Portal
Manage your home anytime, anywhere on any device
Use your secure online account to schedule repairs, inspect rent statements, make instant debit payments, and message your housing officers directly.
Community Gateway Circle
Empowering real resident-led change
Together in our Communities
The Resident Members Charter
This is our long-term promise to put your voice at the very heart of all decision-making. Through the Eastlight Community Gateway Circle, residents lead conversations that boost accountability, transparency, and inclusion.
Scrutinising & Improving Services
Work side-by-side with repairs managers and neighbourhood leads to improve standards.
Resident Events Calendar
Explore upcoming community activities, neighbourhood walkabouts, and skill workshops near you.
Foundry Court Community Centre
A refreshed community space in Manningtree hosting community cafes, clubs, and resident gatherings.
Stories & Updates
Browse All News →
Latest News & Shine Magazine
Community Magazine
Shine Magazine Out Now!
Discover the repairs you're responsible for, learn how neighbourhood teams are improving grounds maintenance, and read real-life stories from fellow residents.
Read Shine Magazine →
Milestone
Eastlight Celebrates 2,000 New Homes Since 2020
Marking six remarkable years of building secure, energy-efficient homes, creating apprenticeships, and supporting growing families across our region.
Read our milestone story →
Safe Communities
Designated Hate Crime Reporting Centre
Our Eastlight House office in Braintree provides a safe, welcoming, and confidential environment where you can report harassment and seek dedicated support.
Learn how we support you →
Here for you
Need assistance or have questions?
Our customer service team is ready to assist. Connect with an advisor through our Live Chat widget at the bottom of your screen, give us a call, or visit our office.
Helpline: 0330 128 0330
Eastlight House, Braintree, Essex